Privacy Policy

Effective Date: 12/15/2023

Introduction

Welcome to the New York State (NYS) Quitline privacy policy. We understand the importance of your privacy and are committed to protecting your personal information. This policy outlines the information we collect, how it is used, and the choices you have regarding your data. By accessing or using the NYS Quitline services, you agree to the terms outlined in this privacy policy.

Information We Collect

Personal Information

When you contact the NYS Quitline for support through voice calls, chat, or text messages, we may collect personal information such as your name, contact details, and demographic information.

Health Information

To provide you with effective support, we may collect information related to your tobacco use, health history, and any medications you may be using.

Website Information

When you visit our informational website, we may collect data such as IP addresses, browser type, and pages viewed. This information helps us improve the user experience and understand how our website is used.

How We Use Your Information

Providing Support

Your personal and health information is used to provide tailored support to help you quit commercial tobacco. This may include counseling, guidance, and information about available medications.

Improving Services

Aggregated and anonymized data may be used to improve our services, including the development of new resources and programs.

Communication

When you visit our informational website, we may collect data such as IP addresses, browser type, and pages viewed. This information helps us improve the user experience and understand how our website is used.

Research And Analysis

With your consent, your data may be used for research purposes to advance our understanding of tobacco cessation methods and improve public health.

Your Choices

Opting Out

You have the option to opt out of receiving non-essential communications from us.

Access and Correction

You may request access to your personal information and make corrections if needed.

Data Retention

We retain your information for the duration necessary to fulfill the purposes outlined in this policy.

Security Measures

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law.

SMS or Text Messaging

SMS or Text Messaging No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Contact Information

If you have any questions or concerns regarding this privacy policy, please contact us.

Phone: 1-866-NY-QUITS (1-866-697-8487)
Website: NysmokeFree.com/ContactUs

Changes to this Policy

We reserve the right to update this privacy policy. Any changes will be posted on our website with the effective date.

By using the NYS Quitline services, you consent to the terms outlined in this privacy policy. Thank you for choosing NYS Quitline to support you on your journey to quit commercial tobacco.

NYS Quitline

Elm & Carlton Streets
Buffalo, NY, 14203 1-866-697-8487
Support@NYSmokeFree.com